Based on information you provide, students will come up with concrete recommendations for process improvements, which will help your team increase and drive more sales and improve customer satisfaction and retention.

Project examples include, but are not limited to:

• Reviewing current sales processes and improving or developing a new inbound lead strategy.
• Auditing existing sales emails and call scripts and recommending new approaches to maximize conversions.
• Developing new outbound techniques for a product launch or business model pivot.
• Analyze data in order to predict customer activity and increase retention (decrease churn rate and acquisition costs).
• Optimizing client journeys in order to improve customer experiences.
• Developing important metrics to track during onboarding, adoption, renewal and escalation. Ex. timelines and milestones.