Path to Customer Success (Path2CS)
Contact principal
Chronologie
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juillet 11, 2022Début de Expérience
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juillet 12, 2022Project Scope Meeting
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juillet 16, 2022First Follow-up Meeting
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juillet 16, 2022First Week Progress Meeting
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juillet 23, 2022Second Follow-up Meeting
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juillet 23, 2022Second Week Progress Meeting
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août 6, 2022Fin de Expérience
Chronologie
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juillet 11, 2022Début de Expérience
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juillet 12, 2022Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
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juillet 16, 2022First Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
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juillet 16, 2022First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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juillet 23, 2022Second Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
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juillet 23, 2022Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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juillet 30, 2022Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
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juillet 30, 2022Third Follow-up Milestone
Meeting between students and company to discuss progress and answer questions.
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août 6, 2022Final Project Presentation Meeting
Students will present their findings and comments to companies.
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août 6, 2022Final Project Meeting
Meeting between students and company to present project findings and provide the report.
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août 6, 2022Fin de Expérience
Portée de Expérience
Catégories
Segmentation de la clientèle Visualisation des données Analyse des données Modélisation des données Expansion du marchéCompétences
data analytics customer success communication data analysis researchThe Path to Customer Success (Path2CS) program will assist diverse women from across Ontario who have lost their jobs in the service sector due to COVID-19. It will prepare them for remote work in Customer Success roles.
Students come from backgrounds such as customer service, retail, hospitality and tourism, food services, and other roles that involve providing products or services to individuals.
Apprenant.es
The final project deliverables will include:
- A report detailing the problem, recommended solutions, and an action plan.
- A presentation with actionable recommendations about your organization's issue.
If your company has a specific program or format that you would like students to use, please make sure to provide access to any software they might require.
Chronologie du projet
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juillet 11, 2022Début de Expérience
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juillet 12, 2022Project Scope Meeting
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juillet 16, 2022First Follow-up Meeting
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juillet 16, 2022First Week Progress Meeting
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juillet 23, 2022Second Follow-up Meeting
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juillet 23, 2022Second Week Progress Meeting
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août 6, 2022Fin de Expérience
Chronologie
-
juillet 11, 2022Début de Expérience
-
juillet 12, 2022Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
-
juillet 16, 2022First Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
-
juillet 16, 2022First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
juillet 23, 2022Second Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
-
juillet 23, 2022Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
juillet 30, 2022Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
juillet 30, 2022Third Follow-up Milestone
Meeting between students and company to discuss progress and answer questions.
-
août 6, 2022Final Project Presentation Meeting
Students will present their findings and comments to companies.
-
août 6, 2022Final Project Meeting
Meeting between students and company to present project findings and provide the report.
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août 6, 2022Fin de Expérience
Exemples de projets
Exigances
Based on information you provide, students will come up with concrete recommendations for process improvements, which will help your team increase and drive more sales and improve customer satisfaction and retention.
Project examples include, but are not limited to:
- Optimizing client journey in order to improve customer experiences.
- Developing important metrics to track during onboarding, adoption, renewal and escalation. Ex. timelines and milestones.
- Developing new relationship development techniques for a product launch or business model pivot.
- Analyze data in order to predict customer activity and increase retention (decrease churn rate and acquisition costs).
- Reviewing current sales processes and improving or developing a new inbound lead strategy.
- Auditing existing sales emails and call scripts and recommending new approaches to maximize conversions.
Critères supplé mentaires pour Compagnie
Les Compagnies doivent répondre aux questions suivantes pour soumettre une demande de jumelage pour cette Expérience:
Contact principal
Chronologie
-
juillet 11, 2022Début de Expérience
-
juillet 12, 2022Project Scope Meeting
-
juillet 16, 2022First Follow-up Meeting
-
juillet 16, 2022First Week Progress Meeting
-
juillet 23, 2022Second Follow-up Meeting
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juillet 23, 2022Second Week Progress Meeting
-
août 6, 2022Fin de Expérience
Chronologie
-
juillet 11, 2022Début de Expérience
-
juillet 12, 2022Project Scope Meeting
Meeting between students and company to confirm: project scope, communication styles, and important dates.
-
juillet 16, 2022First Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
-
juillet 16, 2022First Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
juillet 23, 2022Second Follow-up Meeting
Meeting between students and company to discuss progress and answer questions.
-
juillet 23, 2022Second Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
juillet 30, 2022Third Week Progress Meeting
Meeting between students and company to discuss progress and answer questions.
-
juillet 30, 2022Third Follow-up Milestone
Meeting between students and company to discuss progress and answer questions.
-
août 6, 2022Final Project Presentation Meeting
Students will present their findings and comments to companies.
-
août 6, 2022Final Project Meeting
Meeting between students and company to present project findings and provide the report.
-
août 6, 2022Fin de Expérience