PROJECT DESCRIPTION

BrainAhead is an e-learning platform for teachers that contains a variety of courses that can benefit any student’s behavior, learning and movement. The platform is built to prepare students brains for the day ahead, just like a warm-up before a workout. Teachers use it as a tool to impact classroom compliance and behavior with the click of a button, in under ten minutes a day. It is aligned with curriculum competencies and integrates into a teacher’s day seamlessly.

In order to engage, attract, onboard, and retain new and current customers to the highest degree, the BrainAhead team requires a strong customer support infrastructure. This is why we are looking for a creative, bright, hard-working individual who will help to create an effective onboarding and customer support knowledge center on our internal system.

KEY PROJECT ACTIVITIES

• Researching the platform and learning all of the key aspects of the resource to understand the customer experience and gain a strong foundation to creating the knowledge & support center in consultation with our Head of Community & Customer Success
• Looking at own experience, recent customer questions and current FAQ page to compile all possible questions that may be asked
• Gaining a strong understanding of our internal business software, HubSpot, where our knowledge & support center will be hosted
• Creating easy-to-follow answers and supplementary walk-through videos as needed to integrate into the data room in HubSpot
• Finalizing and presenting a complete, accurate, brand-specific knowledge & support center to present to the team

KEY SKILLS AND ATTRIBUTES

Please note appropriate projects can accommodate most students, regardless of field of study or experience. We may not be able to fill these roles exactly.

• You are an excellent communicator who is able to see through the lens of a customer
• You are highly tech-savvy and eager to learn new software
• You are organized and are able to organize information in a logical fashion

FINAL PROJECT DELIVERABLES

• A complete, updated and on-brand knowledge & support center built in BrainAhead's internal business software, HubSpot, that gives our customers the support they need when looking for pressing answers to their commonly asked questions
• Detailed written answers to commonly asked questions and supplementary walk-through videos for applicable questions

Will be working under the direct supervision of our Sales and Marketing team as well as our Chief Executive Officer. Periodic Zoom or phone calls will be scheduled (every day or two days, depending on the need) and will have an opportunity to train on all applicable items in the first week.