Brave Soles' Communication and Customer Success Internship with Level UP
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Portée du projet
Catégories
Conception de l'expérience utilisateur Communications Étude de marché Gestion de projet Segmentation de la clientèleCompétences
communication customer success management customer service management customer relationship managementOur goal is to overhaul our customer service management processes and identify areas where we can be improving on our customer service experience.
- customer communications: conduct a survey with our customers identifying how to improve our customer service and to learn more about what's important to them
- project management: work with our COO to organize our databases and company communications portals
Students will work closely with the primary project manager, Rachel Derkach, who is supervising and available for questions. This will also include 5 hours of focused mentoring on their area of choice.
We will plan to communicate with our virtual intern(s) using these communication tools: Company Slack channel, Zoom, in person if applicable
Secondary contact: (Rachel Derkach, COO)
Primary contact: (Christal Earle, Founder&CEO)
À propos de l'Compagnie
Brave Soles are handmade leather shoes with hand-cut recycled tire soles and accessories. Through our simple processes, we help to generate employment for 20 people in both Canada and Dominican Republic. We are also focused on keeping our processes simple, easily reproduced and able to provide many avenues of enterprise that helps to make a more equitable world. We are ecommerce based but sell through many channels.
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